About Us

We believe that Tenants are the most important in order for managed properties to be considered successfully managed. It all starts with the Tenant since they pay the rent and its their home. We feel that we manage relationships not just properties. That's how we approach each task and each day.

We don't hand the keys to prospective tenants in our office and direct them go out by themselves to view the properties alone. We take the time to show each property to each prospective tenant. We make sure the lights and ceiling fans are off, and the doors are locked. We feel this process helps in many ways. It helps the tenants find the best match for their needs while being with them to answer questions. It secures the property owners investment, and it allows us to visually inspect each property while we are there showing it. These are a few of the things that we do to earn our pay.

Tenant qualification is an intense process. It's time-consuming since we pull credit reports, run background checks, contact references so we can assure Property Owners that their tenants will be responsible and respectful of the property. And, at the same time we are able to assure our tenants that they are matched with the right home in the right location with the right amount of rent. We work to educate the tenants about property owners expectations, their responsibilities and how best to become a part of the neighborhoods they are moving into. We want both Property Owner and Tenant to be successful.

For one, we got started solely because we own rental property ourselves. We wanted better and someone that truly cared about our properties, so we started there and built upon the foundation of providing personal service, we take the time to listen, then rely on our experience and make the best decision with the property owner, the tenant, and our company in mind, all in that order.

Most Property Managers call properties "doors". We like to use the word "Homes" since we focus on the families that live behind those doors. Each door is actually a home and it's important to remember that.

We answer our phone and e-mails and always return our messages. We do what we say we're going to do. No excuses.

To provide services for our Property Owners, we have built relationships with maintenance and repair companies who are licensed, insured and experts in what they do and their rates are competitive and we pass the savings on to Property Owners.

We have a night-time and weekend phone number for emergency repair requests that is answered by staff, and not an automated machine.

Sometimes, Property Managers advertise low teaser rates and hide fees and service charges. We are transparent with our management cost so Property Owners and Tenants know exactly what to expect. We aren't in the business of nickel and diming property owners with repair bills and other misc fees.

Many property management companies outsource tenant applications and approvals, which in turn leads to higher eviction rates. We handle all applications and approvals in-house. That's one way that we have kept eviction rates low.

We keep accurate records, use the best software and systems, and produce easy-to-read reports for property owners. We don't send out confusing reports that are hard to follow where and why rents, repairs and deposits occured. We've experienced this in the past when we had our own properties managed by other property managers and vowed to never let this happen again.

We don't follow the rules of greed, where businesses and people do just enough to make it look like they're doing their job so they can get the money and leave. Our focus is to take the time and do things right. We feel that investing the time to do things right pays off for everyone involved, from least stress, to higher quality properties, to happy tenants and property owners. We learn from our mistakes, adjust, and keep getting better.